Agent engagement is increasingly seen as a strategic priority across the sector. In the UK, the introduction of the Agent Quality Framework (AQF) has encouraged institutions to reflect on the systems ...

Partnership introduces a white-labeled AI agents platform enabling agencies to deploy advanced, workflow-driven ...

This brings me to the second trend—AI agents and intensely personalized experiences. It’s impossible to ignore the buzz surrounding AI agents, which are already scheduling meetings, booking trips, ...

Rayse continues a strong start to the year with another MLS partnership, bringing education-led engagement and client ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Salesforce is reimagining how customer service teams operate — moving from reactive support to proactive, outcome-driven engagement. At the center of this shift is AgentExchange, a new platform that ...

AI-powered voice agents are transforming customer interactions and sales processes across industries. But while the U.S. and China lead adoption, Europe lags significantly, with private AI investment ...

AI Marketing Cloud is built natively on Treasure Data’s Intelligent CDP and powered by AI agents to deliver real-time personalization and cross-channel orchestration at scale Qualified companies can ...

While large, formal contact centers often dominate vendor focus, there’s growing recognition of the unique needs of non-traditional contact centers and customer-facing employees. Whether it’s a ...

Allina Health’s new AI agent, “Alli,” streamlines patient access and frees customer experience representatives to focus on complex needs SANTA CLARA, Calif.--(BUSINESS WIRE)-- SoundHound AI, Inc.