The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative ...

As a communications executive in 2024, finding the right balance of advanced technology and skilled talent for your desired brand experience is a top priority. Upholding a customer-centric approach, ...

New training offerings and SMS feedback capabilities mark the company’s biggest modernization push in a decade, launching alongside early registration for the “Amplifying the Customer’s Voice” ...

Since its creation three decades ago, the COPC CX Standard has served as the operational backbone for the world's leading companies across all industries. Release 8.0 represents the most significant ...

While automation ramps up in the marketing industry, CX professionals don't have to fret. Learn more about the future outlook of the CX profession. Many companies have invested in automation tools to ...