Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Massachusetts Call Center Highlights Rising Consumer Frustration With Automated Systems as AI Use Surges In moments ...

CallX joins the Deepgram Startup Program to expand its AI powered call platform, helping insurance agents sell better ...

iOS 26 allows iPhones to screen unknown calls using AI. Callers provide reason for calling; responses are transcribed in real time. Users can reply with pre-written or custom messages via AI voice.

Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations and targeting, turning their crude schemes into highly efficient global ...

One of the more fascinating shifts in modern tech and business vocabulary is the introduction of the phrase "digital labor" and its related terms -- "AI colleagues" and "AI coworkers." Humans have a ...

The majority of workers say they are comfortable working with AI agents, however far fewer (30%) are comfortable being managed by them, new research has found. The findings from Workday comes as four ...