It’s being called a “step backward” for arguably the most important safety agency in the District of Columbia: the 911 call center. The 7News I-Team has been following the troubled agency, an audit ...

D.C.’s embattled 911 call center needs to be more transparent with the public, particularly in incidents during which mistakes were made, to help regain public trust, auditor Kathy Patterson said ...

Anne Arundel County police have completed a review of their emergency communications center, stemming from a 2001 incident in which a 911 call about a kidnapped woman was not relayed from dispatchers ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...