The number of calls to Centrelink that went unanswered almost doubled in the year to March 31, 2024, to more than 11million. The shocking figure has been revealed in Services Australia data, as ...

It takes 43 million calls a year and people wait on the line for hours to get answered. The worst story I found was a woman who waited on hold for 15 hours. The Minister says the average wait time is ...

A number of websites are promoting a fake $890 Centrelink 'bonus' payment. · Source: Getty Aussies are being warned to watch out for websites promoting a fake $890 cost-of-living “bonus payment” for ...

Key points: Ombudsman to meet welfare groups this week to discuss Centrelink debt recovery Ombudsman announced investigation after referral from Andrew Wilkie and Nick Xenophon Debt letters now being ...

Like many Australians, Catherine Hehir, from Brisbane, was sent a letter just last month telling her she owed thousands in overpaid unemployment benefits. In FY2011 to 12, she claimed benefits after ...

The Department of Human Services has claimed that part of the reason 42 million calls to Centrelink went unanswered in the period from June 2016 to April 2017 could be due to a cyber attack. The lack ...

Aussies are experiencing delays receiving Centrelink payments, leaving some unable to pay their bills and being charged late fees. Services Australia said it had processed all payments and was aware ...

Centrelink’s new automatic debt generation computer system is generating 20,000 debt notices a week, despite more and more stories emerging about obvious problems with the system. Since July, ...

Add articles to your saved list and come back to them any time. Nearly 48 million calls to Centrelink went unanswered last year as the agency failed again to meet its customer satisfaction targets and ...