MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...

The iconic video call software provider Zoom Video Communications Inc. has made good on its promise to enter the cloud contact center market with the launch of Zoom Contact Center today. Generally ...

Leaders in cloud contact center and video-first unified communications join forces to deliver faster, more personalized customer experiences while supporting remote workers As companies and ...

Zoom is expanding into the lucrative cloud contact center market in a big way by acquiring publicly listed Five9 in an all-stock deal worth $14.7 billion. Founded in 2001, Five9 offers a suite of ...

Zoom says that in addition to its first homegrown contact center offering, now available through the channel, it will maintain its existing contact center partnerships with Five9, Genesys, NICE ...

Zoom’s proposed acquisition of Five9, a leading provider of cloud-based contact center services, always seemed like a way for the company to bulldoze its way deeper into the enterprise and show itself ...

After experiencing enormous growth during the COVID-19 pandemic, Zoom has made its first major acquisition by purchasing cloud contact center company Five9 for $14.7 billion, it announced. The move ...

This week, popular video conferencing platform Zoom announced its intentions to acquire Five9, Inc., a pioneer in cloud contact centers, in an all-stock transaction valued at $14.7 billion. The ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), and the leader in cloud contact center, today announced that it has entered into a partnership with Zoom Video ...

Zoom Video Communications Inc. late today announced that it has entered a deal to acquire cloud contact center provider Five9 Inc. in an all-stock transaction valued at $14.7 billion. Founded in 2001, ...