Empowering employees is essential if you want to achieve iconic, bottom-line-building customer service. If you want to move from middle-of-the-road, ho-hum customer service to the kind of exceptional ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

It took 37 minutes for Leila to get someone on the phone. When she finally did, the agent’s voice was bright and professional: “Hi, thank you for your patience. I understand how frustrating this must ...

In today's competitive business world, providing exceptional customer service is a crucial part of any company's success. While having knowledgeable managers and customer service representatives is ...

The holiday season is fast approaching, which means many businesses are in the process of hiring and training seasonal employees. Holiday shopping can be stressful, which means providing exceptional ...

Staffing concerns have increased at the same time that employers are reducing headcount and asking employees take on more work, Gallup found.

GenAI offers manufacturers a competitive edge in delivering exceptional customer service—a point worth noting because today, customers demand both exceptional products and exceptional services.

Delivering exceptional customer service is more crucial than ever, particularly in the 50+ market. This demographic, rich in diversity and purchasing power, significantly influences various industries ...

Three companies were recently recognized by Pulse of the City News for 15 consecutive years of providing outstanding ...

It’s this simple: customers are willing to pay more for a better customer experience. For years I’ve looked at surveys that indicate customers will pay more for better service. Not one survey has ever ...