The next steps in collecting patient experience data include gathering information in real time and aligning patient experience surveys with a healthcare organization's primary goals. Patient ...

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Employee experience and customer experience are not one in the same. However, ...

Optimal data governance has several potential impacts on maintaining and continually improving an organization's customer experience. Data is the lifeblood of an organization. Customers and employees ...

Dell Technologies takes an aggressive approach to IT services by digging into data whenever and wherever it can, not just to respond to incidents but to anticipate and eliminate issues before they ...

American Express is delivering experience data to multiple levels across the company, in near real-time, to understand how it can better service its customers. American Express - or AmEx as it is more ...

Laura DiDio is principal at ITIC. She has over 25 years of experience in IT as an analyst, consultant, writer and investigative reporter. Organizations across industries have more access to data than ...

Opinions expressed by Entrepreneur contributors are their own. The biggest acquisition in martech this year highlights the coming of age of experience data. In November, SAP announced plans to acquire ...

Brands are at an inflection point. Today, consumers have more options and choices than ever before, and the cost of switching has never been lower. As brands create new, or pivot their existing, ...

SAP said it will buy Qualtrics International for $8 billion in cash as it tries to blend experience management with its operational data. ZDNet: Black Friday 2018 deals: Business Bargain Hunter's top ...

Higher education institutions should look for data platforms and artificial intelligence services that will create a more seamless, tailored journey for students, faculty and staff. Laura DiDio is ...