LAS VEGAS--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, today announced it is a recipient of two 2023 Geo and Global AWS Partner Awards, recognizing leaders ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Phil Carrai knows what it’s like to venture into the ...

Genesys has partnered with TeKnowledge, a provider of technology services for artificial intelligence, customer experience, and cybersecurity, to help organizations adopt secure, scalable and flexible ...

Genesys, a provider of cloud customer experience orchestration solutions, is collaborating with Epic to deliver stronger, more connected patient journeys. Through Epic's Workshop program, the ...

“A Large Action Model (LAM) extends the conversational intelligence of LLMs with the ability to decide, act, and verify. They combine natural language understanding with structured policies and ...

Genesys' products have been evolving to enable our customers’ most sophisticated needs to deliver outstanding customer experiences and stay ahead of the competition; much of which has been driven and ...

What I didn’t hear at the Genesys customer event? Concerns about recent news that ALU may be shopping ALU-Enterprise to buyers or private equity. G-Force is the Genesys user group meeting, held each ...

Unless you’ve been sleeping under a rock, it should be obvious that artificial intelligence is all the rage. Though there are many use cases and industries that AI could affect, customer experience, ...

Guiding companies toward virtual contact center operations and cloud-based customer experiences CHICAGO, Nov. 22, 2022 /PRNewswire/ -- Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading ...

Genesys Cloud Services and Fujitsu have completed a contact centre transformation programme at Aeon Financial Service in ...

Dubai, UAE -- May 11, 2014 -- Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced that it will host its first Genesys Middle East Partner ...