Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

At Becker’s 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.

As a first line of defense for many patient inquiries, call center staff can make or break the patient experience. Lower wait times have been proven to improve a patient’s perception of access to an ...

As patients hang up faster and delay care, practices abandon shared call centers for dedicated front office support The ...

The process of finding and accessing a healthcare provider starts with the journey of a patient. Healthcare contact centers strive to ensure the process is straightforward, and the agents are the ones ...

AI patient communication company Parakeet Health picked up $3 million in seed funding, led by Canvas Ventures, and inked multiple new provider deals. Parakeet is a pre-series A company, led by health ...

Less than six months after rolling out voice AI in its call centers, one nonprofit health system is already seeing signs that the technology is successful in improving the patient experience. Allina ...

TO NEW PROVIDERS IS NOW OPEN. YEAH, MONICA, AS WE REPORTED ALREADY, FOR NOW, THOSE CUTS AND EXETER HOSPITAL ARE BEING HELD FOR UP TO THE NEXT SIX MONTHS. EXETER HOSPITAL LEADERSHIP SAYS IT’S NOW DOING ...

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