Staff and customers tell the BBC prioritising parcels can mean missed NHS appointments and late payment fines.

Royal Mail has warned anyone living in certain UK postcodes that they won't receive their mail on time. The delivery firm ...

Royal Mail has been given two weeks to respond to allegations – reported by the BBC - that it is prioritising parcel deliveries over letters, resulting in delays across the postal network. In a letter ...

Strain on service means rounds are missed on a daily basis and parcels are prioritised over letters, says report ...

Royal Mail is rolling out a major shift to parcel services across the UK. The postal operator is launching a six-month trial designed to offer enhanced convenience for households throughout the ...

These are spread right across the UK, including Cardiff, Pontefract, Lochgelly and Lisburn. Disruptions at the delivery ...

Royal Mail has confirmed disruption to its service from illness and has put emergency measures in place as a result.

Britain's iconic red postboxes still have some life in them yet, as Royal Mail begins to rollout new 'postboxes of the future'. Around 3,500 of the new solar-powered postboxes are set to be rolled out ...