Airlines often send their passengers off with a cheery announcement along the lines of “We know you have a choice of carriers, and we thank you for choosing us.” Will the same spiel become a staple of ...

Executives say flexibility, recognition, and rewards are among the keys to maintaining high employee satisfaction. In a roomful of cutting-edge revenue cycle executives, conversations about automating ...

In the largest opinion poll ever undertaken on revenue cycle management (RCM) software, providers named number one in Customer Satisfaction, besting 104 other vendors in the study. McKesson ...

Patient financial care is about more than giving patients online payment options — it’s about making the end-user experience of “consuming” healthcare as seamless and straightforward as possible.

It began as an initiative to improve documentation for ICD-10. But the data-driven clinical documentation improvement training program was so successful, a Texas health system has expanded it to the ...

As a result of new regulations, workforce considerations, and technology needs, revenue cycles have turned an eye to creating a more positive patient financial experience—but are they seeing their ...

Long repair-shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days this year, up by 6.2 days from 2022, and more than double the ...

TROY, Mich., March 18, 2025--(BUSINESS WIRE)--A homeowners insurance property claim should be a moment-of-truth opportunity when insurers make good on their coverage promises to their customers, but ...